Returns and refunds at S Spring Electrical Services Sales
We aim for your complete satisfaction with every purchase from S Spring Electrical Services Sales. Should you need to return an item, this guide outlines our straightforward process to ensure a hassle-free experience.
How to return a product
If you are not satisfied with a product, please contact us immediately to arrange its return. All returns should be sent to our home address in Liverpool, United Kingdom. Please note that while most products can be returned, certain items may be exempt for health, safety, or customisation reasons. We will inform you if this applies to your purchase. For any queries, please contact us at [[email]] or call [[phonenumber]].
Our refund process
Once your returned product is received and inspected, we will process your refund. The refund will be paid back into the account used for the original purchase. We aim to process all refunds promptly, and you can expect the funds to appear in your account within [[number]] business days. We do not offer store credit; all refunds are processed back to the original payment method.
Postage costs for returns
When returning an item, the postage cost will be refunded to you along with the purchase price. This applies whether the item is faulty or if you have simply changed your mind. Our aim is to make the return process as fair and convenient as possible for our valued customers. Please ensure to keep proof of postage.
Faulty or incorrect items
If you receive an item that is broken, faulty, or not what you ordered, the procedure for returns and refunds remains the same. Please contact us immediately to arrange the return of the item to our home address. We will then process a full refund, including postage costs, back to your original payment method. We are committed to resolving such issues quickly and efficiently to ensure your satisfaction.
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